Student Loan Servicers: Who They Are & How To Contact Them   


Michael Brown Updated: January 13, 2020

If you’re making payments on your federal student loans, or you’re about to start, you’ve probably become acquainted with a new and somewhat mysterious entity known as your student loan servicer.

If you’re not entirely sure who this company is, or what their role is in your student loans, you’re not alone. The student loan process can be a bit confusing, and also frustrating if you believe your interest rate is too high. (And psst ... if your interest rate(s) is over 4.0% click below and start saving today.)

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Here, we'd like to take a bit of the mystery out of the student loan payment process. Below you'll find:

  • A list of the top student loan servicers
  • Each company's contact info, and
  • Answers to some of the most frequently asked questions surrounding student loan servicing.

What does my loan servicer do?

Your loan servicer’s main job is to act as an intermediary between you and your lender. The lender is the one that provided the money for you to pay for college. Now, you’ll work with the student loan servicer to repay the lender.

The loan servicer does several things, including:

  • Collecting and tracking your monthly student loan payments
  • Offering support to customize your loan payments, such as changing from the Standard Repayment Plan to an Income-Driven Repayment Plan
  • Assessing your eligibility for stduent loan forgiveness programs, and
  • Assisting lenders with deferment or forbearance.

How do I know who my student loan servicer is?

Your loan is assigned to a loan servicer by the U.S. Department of Education after your loan amount is first paid out.

To find your servicer, start by going to the National Student Loan Data System, which is the U.S. Department of Education’s central database for student aid. 

You’ll need your Federal Student Aid (FSA) ID number to access your information. You should have received your FSA ID when you filled out the Free Application for Federal Student Aid (FAFSA) way back when you first applied for financial aid. If you can't remember your info, there are password-reminder prompts in many places on the site. 

Click on Financial Aid Review to find out what type of loans you have and who services them, to check your current balances, and more.

The largest loan servicers currently in the space are:

A full list of servicers is available on the Federal Student Aid website.

When should I contact my student loan servicer?

If you're no longer in school, we recommend you contact your loan servicer when you:

  • Have had any changes to your name, address, email or phone number
  • Need assistance making your loan payment
  • Have a question about your student loan bill or monthly minimum owed, or
  • Have any other questions about your student loan(s) in general.

How do I contact my student loan servicer?

Below we have listed the contact information for the main student loan servicers.

* We recommend you verify the information provided below with the contact information provided on the loan servicer's website.


American Education Services (AES)

Office Hours: M - F: 7:30 AM - 9 PM (EST)

Email 

Phone:  1-800-233-0557

Mailing address for general correspondence:

American Education Services
P.O. Box 2461
Harrisburg, PA 17105-2461

Website: http://www.aessuccess.org/ 

Click here to read more about AES


CornerStone

Image result for Cornerstone servicing

Office Hours:

M - TH: 6:00 AM - 7:00 PM (MT)
F: 6:00 AM - 5:00 PM (MT)

Email

Phone: 1-800-663-1662

Mailing Address: (for general correspondemce)

P.O. Box 145122 
Salt Lake City, UT 
84114-5122

Website: https://www.mycornerstoneloan.org/


EdFinancial Student Loans

Office Hours:

M - TH: 8:00 AM - 8:30 PM (EST)
F: 8:00 AM - 6:00 PM (EST)

Email

Phone

Acct #s beginning with "F" (1-855-337-6884)
Acct #s beginning with "C" (1-800-337-6884)

Mailing Address:

EdFinancial Services
P.O. Box 36008
Knoxville, TN 37930-6008
* see more here - https://www.edfinancial.com/Contact#correspondence

Website: https://www.edfinancial.com 

Read More about EdFinancial


FedLoan Student Loans (PHEAA)

Office Hours: M-F: 8:00 AM - 9:00 PM (EST)

Email

Phone:  1-800-699-2908

Mailing Address:

FedLoan Servicing
P.O. Box 69184
Harrisburg, PA 17106-9184

Website: https://myfedloan.org/

Read More about FedLoan


Granite State - GSMR

Image result for Granite State servicing

Office Hours: M-F: 8:00 AM - 6:00 PM (EST)

Phone: 1-888-556-0022

Mailing Address:

Granite State Management & Resources
P.O. Box 3420
Concord, NH 03302-3420

Website: https://www.gsmr.org/ 


Great Lakes Student Loans

Office Hours: M-F: 7:00 AM to 9:00 PM (CT)

Email

Phone:  1-800-236-4300

Mailing Address:

Great Lakes
P.O. Box 7860
Madison, QI 53707-7860

Website: https://mygreatlakes.org/educate/

Read More about Great Lakes


MOHELA Student Loans

Office Hours: 

M-Th: 7:00 AM - 9:00 PM (CT)
F: 7:00 AM - 5:00 PM (CT)

Email  

Phone: 1-888-866-4352

Mailing Address:

MOHELA
633 Spirit Drive
Chesterfield, MO 63005-1243

Website: https://www.mohela.com/

Read More about MOHELA


Navient Student Loans

Office Hours:

M-TH: 8:00 AM - 9:00 PM (EST)
F: 8:00 AM - 8:00 PM (EST)

Email

Phone:  1-800-722-1300

Mailing Address:

Navient has multiple mailing addresses that correspond to different loan types. Check here to find out where to direct your correspondence.

Website: https://www.navient.com/

Read More about Navient


Nelnet Student Loans

Office Hours: Open 24/7

Phone:  1-888-486-4722

Email

Mailing Address:

Nelnet
P.O. Box 82561
Lincoln, NE 68501-2561

Website: https://www.nelnet.com

Read More about Nelnet


OSLA Servicing

OSLA Student Loan Servicing

Office Hours: M-F 8:00 AM - 5:00 PM (CT)

Email

Phone:1-866-264-9762

Mailing Address: (for general correspondence)

OSLA
P.O. Box 18475
Oklahoma City, OK 73154-0475

Website: https://public.osla.org/


Frequently Asked Questions:

What do I do if I have a problem with my loan servicer?

You have a few options available to you if you’re not getting anywhere with your student loan servicer.

First, contact the Federal Student Aid Ombudsman Group. They can help you communicate your concerns to your servicer and assist you with resolving disputes fairly.

If the Ombudsman group doesn’t adequately address your concerns for some reason, then you can submit a complaint to the Consumer Financial Protection Bureau. They will route your complaint to your servicer to prompt a faster resolution.

It’s important to note that both groups will ask if you’ve contacted your student loan servicer to work out your issue directly. Therefore, make sure you’ve done everything you can with your servicer before moving forward.

I was recently contacted by a company that offered to help me enroll in an income-based repayment plan and/or consolidate my federal loans for a fee. Is this legit?

It's important to know that you never have to pay a fee to change your payment plan or consolidate your federal student loans. Your student loan servicer can help you accomplish all of these things for free. Contact your loan servicer directly.

It looks like my federal student loan servicer changed. How do I know that’s not a scam?

Federal student loans may sometimes be transferred to new servicers. If that happens, look for a welcome letter or email from your new servicer. You may or may not receive notification from your previous servicer.

You can also check your account in the National Student Loan Data System to verify the switch.

Once you have verified the change, begin making payments to your new servicer as directed. There should be no changes in the terms of your loan.

How do I find information about my federal Perkins Loan?

Call the school that issued you the Perkins loan. The school may be the servicer. If not, they can direct you to the appropriate party.

How do I find information about my Federal Family Education Loan (FFEL) Program loan?

Contact your lender directly. If you don’t know who it is, you should be able to find out on your loan statements or your credit report. You can get a free copy of your credit report at AnnualCreditReport.com.

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