If you’re making payments on your federal student loans, or you’re about to start, you’ve probably become acquainted with a new and somewhat mysterious entity known as your student loan servicer.
If you’re not entirely sure who this company is, or what their role is in your student loans, you’re not alone. The student loan process can be a bit confusing, and frustrating if you believe your interest rate is too high or unfair. If your interest rate(s) is over 4.0% click below and start saving today.
Here, is a list of the top student loan servicers, their contact information, an overview of each company, and some of the most frequently asked questions surrounding student loan servicing.
Your loan servicer’s main job is to act as an intermediary between you and your lender. The lender provided the money for you to pay for college. Now, you’ll work with the student loan servicer to repay the lender.
The loan servicer does several things, including:
Your loan is assigned to a loan servicer by the U.S. Department of Education after your loan amount is first paid out.
To find your servicer, start by going to the National Student Loan Data System, which is the U.S. Department of Education’s central database for student aid. There’s a load of pertinent info there.
You can find out what type of loans you have, check your current balances or loan statuses, and more.
You’ll need identification information to access the database, including your Federal Student Aid (FSA) ID number. You should have received your FSA ID when you filled out the Free Application for Federal Student Aid (FAFSA) way back when you first applied for financial aid.
If you don’t have your FSA ID handy, there are password and username recall prompts on the website.
The largest loan servicers currently in the space are:
Below we have listed the contact information for the main student loan servicers today. If you're no longer in school, we recommend you contact your loan servicer when you:
* We recommend you verify the information provided below with the contact information provided on the loan servicers website.
Office Hours: M - F: 7:30 AM - 9 PM (EST)
Mailing address for general correspondence:
American Edication Services
P.O. Box 2461
Harrisburg, PA 17105-2461
M - TH: 6:00 AM - 7:00 PM (MT)
F: 6:00 AM - 5:00 PM (MT)
Mailing Address: (for general correspondemce)
P.O. Box 145122
Salt Lake City, UT
M - TH: 8:00 AM - 8:30 PM (EST)
F: 8:00 AM - 6:00 PM (EST)
Acct #s beginning with "F" (1-855-337-6884)
Acct #s beginning with "C" (1-800-337-6884)
P.O. Box 36008
Knoxville, TN 37930-6008
* see more here - https://www.edfinancial.com/Contact#correspondence
Office Hours: M-F: 8:00 AM - 9:00 PM (EST)
P.O. Box 69184
Harrisburg, PA 17106-9184
Office Hours: M-F: 8:00 AM - 6:00 PM (EST)
Granite State Management & Resources
P.O. Box 3420
Concord, NH 03302-3420
Office Hours: M-F: 7:00 AM to 9:00 PM (CT)
P.O. Box 7860
Madison, QI 53707-7860
M-Th: 7:00 AM - 9:00 PM (CT)
F: 7:00 AM - 5:00 PM (CT)
Contact Us: https://www.mohela.com/DL/common/ContactUs.aspx#
633 Spirit Drive
Chesterfield, MO 63005-1243
M-TH: 8:00 AM - 9:00 PM (EST)
F: 8:00 AM - 8:00 PM (EST)
Contact Us: https://www.navient.com/about/contact-us/
Navient U.S. Department of Education Loan Servicing
P.O. Box 9635
Wilkes-Barre, PA 18773-9635
Office Hours: Open 24/7
P.O. Box 82561
Lincoln, NE 68501-2561
Office Hours: M-F 8:00 AM - 5:00 PM (CT)
Mailing Address: (for general correspondence)
P.O. Box 18475
Oklahoma City, OK 73154-0475
You need to know your rights as a borrower.
Start by educating yourself about the best options available to pay off your debt. The more knowledgeable you are, the better questions you know to ask your servicer.
You have a few options available to you if you’re not getting anywhere with your servicer.
First, contact The Federal Student Aid Ombudsman Group. They can help you communicate your concerns to your servicer and assist you with resolving disputes fairly.
If the Ombudsman group doesn’t adequately address your concerns for some reason, then you can submit a complaint to the Consumer Financial Protection Bureau. They will route your complaint to your servicer to prompt a faster resolution.
It’s important to note that both groups will ask if you’ve contacted your student loan servicer to work out your issue. Therefore, make sure you’ve done everything you can with your servicer before moving forward.
No. In fact, your student loan servicer can help you accomplish all of these things for free. Contact your loan servicer directly.
Federal student loans may sometimes be transferred to new servicers. If that happens, look for a welcome letter or email from your new servicer. You may or may not receive notification from your previous servicer.
You can also check your account in the National Student Loan Data System to verify the switch.
Once you have verified the change, begin making payments to your new servicer as directed. There should be no changes in the terms of your loan.
Call the school that issued you the Perkins loan. The school may be the servicer. If not, they can direct you to the appropriate party.
Contact your lender directly. If you don’t know who it is, you should be able to find out on your loan statements or your credit report. You can get a free copy of your credit report at AnnualCreditReport.com.
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Laurel Road is a national online lender with customers in all 50 states, the District of Columbia, and Puerto Rico. Many of our non-bank competitors are not able to lend in all 50 states.Laurel Road has grown to be the second largest player in the student loan refinancing space in large part because of our reputation as the go-to low rate provider.
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SoFi, which stands for “Social Finance,” was created by a group of Stanford business students who found themselves with a mountain of debt after graduation. They set out to change the student loan industry and help borrowers like themselves to get lower interest rates. SoFi has some of the lowest interest rates and, unlike the other lenders we reviewed, it has no maximum amount you can finance. However, Nevada residents can’t currently refinance with SoFi. Minimum loan balances are higher in Arizona, Massachusetts and Pennsylvania due to state laws. Additional state restrictions may apply.
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