Between the letters, phone calls, and emails borrowers get from companies claiming to want to help with student loan debt, it can be confusing to figure out which companies and claims are legitimate.
So what's the scoop on MOHELA? It's a legit loan servicer, and, if you've heard of them, they may be responsible for your federal loans. Here's what you need to know.
MOHELA, or the Missouri Higher Education Loan Authority, is one of the nine federal student loan servicers. That means they are in charge of handling repayment and communication on federal student loans on behalf of the U.S. Dept. of Education.
The company manages roughly 1.5 million accounts and handles $31.8 billion in student loan debt. As such, they receive and track payments, work with borrowers to adjust their repayment schedules, and assist in forbearance and determent requests.
With more than 30 years in business, MOHELA has lots of experience servicing student loan accounts.
There are a lot of scams out there — so beware of companies that offer to help reduce your monthly payment or promise to consolidate or pay down your your federal loans for a fee. The fact is, you should never have to pay for help with your student loans, because your loan servicer can provide the same assistance for free.
If you need to confirm that MOHELA is your provider, here's how to check.
Since your federal loans are assigned by the U.S. Department of Education, you can find your servicer by going to the agency's student aid database, the National Student Loan Data System (NSLDS). To access the database, you'll need your Federal Student Aid (FSA) ID, which you should have received when you applied for the FAFSA. If you can't find your ID, there are password prompts on the NSLDS site.
In addition to your provider, you can find out other information about your loans, like the type of loans you have and what you owe.
If MOHELA is your loan servicer, you can contact the company directly through their official channels, outlined here.
It's a good idea to contact your provider if you need to change your address, email or phone number, if you need help with repayment, or if you have a question about your monthly bill or what you owe.
Don't forget to create an account with MOHELA so that it's easier to access your student loan information and make automatic payments.
See also: MOHELA Student Loans: The Ultimate Guide
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For every loan they fund, they contribute to the education of a child in need
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Of all the companies we reviewed, CommonBond has some of the best customer service. The company prides itself on being easy to reach by email, phone, or live chat. It offers networking events, expert panels, insider newsletters, and even has a program help borrowers who lose their jobs to find new ones. CommonBond also makes you feel good about choosing to refinance with them by donating money to an education nonprofit for each loan they write.
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