If AES is your loan servicer, you might have gotten something in the mail from them—and not known what it is. You may even have thought it was a scam. But, in fact, AES is a legit loan servicing company.
It’s not unusual for people to have thousands of dollars in student debt—and not know who their loan servicer is. Here’s some info on AES, loan servicers in general, and how to find out if AES is servicing your student loan.
AES stands for American Education Services. They’re a partially government-owned agency that services a number of higher education student loan programs for the federal government.
AES is a guarantor for the Federal Family Education Loan (FFEL) Program. It also administers student grants for the Commonwealth of Pennsylvania, and is one of a number of organizations that services student loans.
The federal government funds student loan programs, but private companies handle the billing, collections, consolidation, and other administrative tasks for those loans. Those companies are loan servicers.
If you have questions or issues with your student loan, it’s the loan servicer you talk to—not the federal government itself. They function as the administrative manager of the loan, and typically interface between student borrowers and the lender—either the private company or federal government.
If you’re not sure who your loan servicer is, log in to My Federal Student Aid. You’ll be able to find out which servicers are attached to which loans, and whether or not AES is one of them. You may be asked for your Federal Student Aid (FSA) number.
You can also use the National Student Loan Data System (NSLDS). This website will give you information on all your student loans in one place, including who the servicer is.
You can get in touch with AES in a number of ways.
They have several phone numbers you can call, depending on what your question is. You’ll need your account information for the call.
You can also email them, but they require you to sign into your account with them first and then get in touch via their secure email server.
The AES website has more information on how to get in touch and access your account.
You may have been contacted by a company promising to help you pay off your student loans. These companies often charge you for their services, which are typically things you can do yourself.
Here are some warning signs to be aware of if you’re not sure if a company is legit:
If you got a piece of mail from AES, you can check to find out if they’re your loan servicer. If you’re worried it’s a scam, you’re right to be concerned—fraudulent companies target student borrowers all the time. But you can straighten it out with a quick trip to the Federal Student Aid website.
Still working on paying off your student loan? Find out how much you could save by refinancing.
Earnest empowers people with the financial captial they need to live better lives.
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Operates in all 50 states; 2nd largest student loan refinancing lender
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For every loan they fund, they contribute to the education of a child in need
CommonBond was founded in 2011 by three MBA graduates from the University of Pennsylvania’s Wharton School who wanted to help their peers escape from high-interest student loan debt. Its original focus was on grad students, but it has since expanded to cover undergrads as well.
Of all the companies we reviewed, CommonBond has some of the best customer service. The company prides itself on being easy to reach by email, phone, or live chat. It offers networking events, expert panels, insider newsletters, and even has a program help borrowers who lose their jobs to find new ones. CommonBond also makes you feel good about choosing to refinance with them by donating money to an education nonprofit for each loan they write.
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Offers unemployment protection and career/coaching/networking
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Works with 300+ community lenders for higher approval chances
Connecting student borrowers to a network of over 300 community lenders with low interest rates. By partnering with these lenders, LendKey is able to give consumers direct access to the best rates available from the most borrower friendly institutions. As the servicer of all loans obtained through its platform, you can rest easy knowing your personal information will be safe and that the best customer service team will be ready to answer your questions from application until your final payment.
Many ELFI customers save hundreds per month month and thousands over the length of the loan term.
Education Loan Finance is designed to assist borrowers through consolidating outstanding education loans into one single loan that effectively lowers your costs of education and/or makes repayment very simple. Education Loan Finance - backed by the strength of SouthEast Bank - combines the benefits of traditional education loan refinancing with the superior products, service, and support found in the private market.
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Attractive Bonus and Referral Programs:
Special offers for medical resident and fellow refinance products
Splash Financial is a leader in student loan refinancing with new rates as low as 3.25% fixed APR which can save you tens of thousands of dollars over the life of your loans. No application or origination fees and no prepayment penalties. Splash Financial is in all 50 states and is intensely focused on customer service. Splash Financial is also one of the few companies that offers a great medical resident and fellow refinance product. You can check your rate with Splash in just minutes.
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